
Steve
- Flag inappropriate
- Show review history
the hearing aids worked well with my phone except calls and audio quit working after updating the software. Re-pairing the hearing aids doesn't help as it used to. Completely uninstalling and reinstalling the software and another pairing seems to have resolved the issue to some extent. However, re-pairing the hearing aids is still necessary occasionally.
9 people found this review helpful
We sincerely apologize for the troubles you are having. We'd be happy to take a look into this for you, please contact the support team at resoundappsupport@gnresound.com. Thank you.

Chris Nicholsen
Not impressed at all!!! I have $11 earbuds that stay connected better. They randomly cut on/off. If using for media, they are dreadful. If a call comes in, there is such a delay that the other party hangs up. Like others have mentioned, the app is horrible as well and appears to cater towards IOS users only. The demo mode shows features that are missing regularly. And all your see is the same response "Hey Customer, please contact us..." Go fix your stuff so we don't have to contact YOU!
11 people found this review helpful
GN Resound
August 11, 2025
Hey Chris, we sincerely apologize for the troubles you are having. We'd be happy to take a look into this for you, please contact the support team at resoundappsupport@gnresound.com. Thank you.

Bill Sumner
It seems to always override my settings. When I use them for my phone, the volume is so low I can barely hear it. I can't turn it up anymore. Also if I video call my grandson, the Bluetooth doesn't or will not work. It's very confusing to say that least with very little support . Offers no way to see if my hearing aids are paired and I always lose the left connection. I know the hearing aid is ok, I can hear. Maybe there were recent updates that is causing issues?
14 people found this review helpful
Hey Bill, we sincerely apologize for the troubles you are having. We'd be happy to take a look into this for you, please contact the support team at resoundappsupport@gnresound.com. Thank you.