Direct Energy Account Manager

Name: Direct Energy Account Manager
Availability: InStock
Rating: 4.663865566253662 (3177 reviews)
Author: Direct Energy

Direct Energy

4.7

3.18K reviews

100K+

Downloads

Everyone

About this app

The Direct Energy App provides easy access to all account information at your fingertips. The app is available for Texas and Northeast/ Midwest customers. You can monitor your usage, renew plans, earn referral rewards, pay your bill, and more. Log in with the same username and password as your Direct Energy Online Account Manager.

*Some app features are not available in all markets.

Key Features:
1. Easily pay your bill and set up autopay*
2. View, renew, or change your electricity and natural gas plans*
3. Add on additional energy services*
4. Monitor your energy usage by month and year
5. Link your electric vehicle (Tesla, Jaguar, Ford Mustang EV models) and Google Nest Thermostat*
6. Find your utility contact information to report an outage
7. Give us feedback to improve your app experience
8. Explore the app in dark theme/ dark mode*
9. View our FAQs and contact us through phone, chat, or email

Visit directenergy.com/app to learn more about the Direct Energy app.

Updated on

Aug 18, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

Location, App activity and 2 others

No data collected

Learn more about how developers declare collection

Data is encrypted in transit

Data can’t be deleted

Ratings and reviews

4.7

3.13K reviews

ashley proctor

July 16, 2025

It's always been great using Direct Energy, but today is not great. I need to see my bill so I can prepare to see how much to save up for the month. I haven't been able to log in, and every time I do, it tells me my session has expired and directs me to a website to download Fusion auth or whatever and when I did.... it didn't fix a damn thing. I even reinstalled and uninstalled.... FIX this or delete whatever update you guys made.

Direct Energy

July 17, 2025

Hi Ashley, sorry to hear about your negative experience. Please download the latest version 11.2.1. We resolved log-in issues that some of our customers were reporting. If you continue having this issue, please call us at Direct Energy Texas: (888) 305-3828 or Direct Energy Northeast: (866) 348-4193. We are available 24/7!

Day Murphy

July 8, 2022

I've been a customer with direct energy for 4 years now. Everything was always great (the customer service, the app, the navigation of the web page even choosing an energy option) until they got hacked maybe 1 to 2 years ago. Ever since, seems like they change and update the app every week. Also, one day it's working and 5 seconds later its not. I've had trouble logging in since the mishap. You'd think if the app is down you can just go online to sign in, well you'd be wrong!

37 people found this review helpful

Direct Energy

July 11, 2022

Hey Murphy, to help determine whether it's an issue with your log in credentials or the app, we recommend attempting to log in to your Online Account Manager via a web browser. If you're unable to, please follow the online "Forgot Password" option or reach us by email at ga-decustomerhelp@nrg.com. Warm regards! - Marta / Digital Care

Kristina Blair

September 17, 2024

The app never works right away. I just tried to make a payment and the "button" does nothing. I end up closing it and trying later several times and still sometimes end up going to the desktop site. Previously I've had problems with it saying my balance is zero and I had no cards stored for payments. It's frustrating. The company in general is too. I get no less than 6 emails before my due date.

1 person found this review helpful

Direct Energy

September 25, 2024

Hi Kristina, we are sorry to hear that you've had issues with your account. The issue with the payment button will be fixed in our newer app version 9.5.0. Please contact Direct Energy Customer Care at (888) 305-3828. Care will open a ticket for your specific account. We are here for you 24/7!