
Jesse
Had premium for 6 months with no problem, then randomly got banned mid conversation with a girl. I didn't do anything as I never show anything inappropriate. So the ban was by mistake, and then I appealed, and that also failed. So they got it wrong twice, and usually, my appeals work saying they say they found nothing wrong and the system got it wrong. I contacted customer support, and no response after 8 days. They used to take 2-3 days. Not for paying for an unban that was by mistake.
81 people found this review helpful
Monkey Group
July 17, 2025
Dear user, we are deeply sorry for any unpleasant experience. If you have any suggestions, please let us know at hello@monkey.app so that we can make further improvements. Have a nice day!

Damian Lohrenz
needs to be removed from the market, I wanted to try and meet new people, but almost everyone on this app is either racist, underage, extremely rude mean and cruel, harassment is a big issue, constant lies about ages, no actual way to verify your age. app is absolutely disgusting and full of the worst people ever. it needs AI age verification and an ID upload option. parents - dont let your child download. this is a cess pool of an app and they dont do anything about underage individuals.
Monkey Group
August 20, 2025
Dear users, the platform strictly prohibits minors from using platform services. Once verified, the account will be strictly dealt with. If you find any illegal use, you can also report it and we will take it seriously.

Lyubomyr Savchuk
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Phone overheats and loses signal within 10 minutes of use. App is very nice BUT literally zero support. I've got a problem, clicked support, asked the question, it sent me a few articles but when you tell it that it didn't help, it just says sorry. Hello? You don't have support agents??? Ridiculous
20 people found this review helpful
Monkey Group
July 17, 2025
Dear user, we are deeply sorry for any unpleasant experience. If you have any suggestions, please let us know at hello@monkey.app so that we can make further improvements. Have a nice day!