
David Disalvo
I’ve been a loyal Tropical Smoothie Cafe customer for years, and I’m fed up with the persistent pricing inconsistency between in-store and app orders. Every single store I’ve visited reliably offers a combo discount when purchasing a smoothie and a food item together. Yet the app never applies this discount, forcing me to waste time by ordering in person just to get the same value. Fix your busted app.
2 people found this review helpful
Tropical Smoothie Cafe
August 14, 2025
Hi David, you’ll find the combo’s in the app under the ‘Pair and Save’ menu category. Thanks

Zephaniah Aguirre
I've never had a problem with the app until today. Please fix it. I had to go through Uber, which means that I'm not going to get points for my purchase due to y'alls error, and it costs more as well. It keeps popping an error message about the payment method in app and online... so something is wrong on both ends, and it's not my card because if that was the case, Uber would've failed, too.
43 people found this review helpful

Kimberly
Points not being added after placing an order through the app. I had to contact support to receive points for my last 4 orders. Then support gave me additional points for the inconvenience, but those points were not added to my account. All points show earned in my account history, but aren't showing under my available points, therefore, I can't use the points I earned towards purchases. It's how's 0 points when I should have at least 1800. Smh!
64 people found this review helpful