RIU Hotels & Resorts
4.5star
12.3K reviews
1M+
Downloads
Everyone
info
About this app
With the RIU Hotels & Resorts app, planning and enjoying your vacation has never been easier. Access a wide range of services designed to give you an unforgettable stay, all from the comfort of your phone.
Stay, Enjoy, Repeat… Your trip starts with the RIU Hotels & Resorts app!
What will you find in our App?
• Quick and easy booking, explore our destinations and find the perfect hotel for your trip. Book anytime, anywhere with total ease.
• Manage your reservations: see your booking details, make changes and efficiently manage your stays.
• Skip the lines when you arrive at the hotel and check in directly from the app.
• Complete hotel information: check schedules for activities and shows, facility details, menus and much more, all in one place.
• Direct communication with reception for anything you need during your stay. Book our spa services or your table at the main restaurants. Choose from plenty of activities and make the most of your stay.
• As a RIU Class member, enjoy special rates and extra benefits all year long. Not a member of our loyalty program yet? Join now and get all the perks!
Start your adventure with RIU today! Download the app and take full control of your vacation in the palm of your hand 📲.
For any questions or suggestions, feel free to contact us at appsupport@riu.com 📩.
FOLLOW US:
• Facebook: /Riuhoteles
• Instagram: /riuhotels
• Twitter: @RiuHoteles
• YouTube: RiuHotelsandResorts
• Pinterest: /riuhotel
Visit us on www.riu.com
Stay, Enjoy, Repeat… Your trip starts with the RIU Hotels & Resorts app!
What will you find in our App?
• Quick and easy booking, explore our destinations and find the perfect hotel for your trip. Book anytime, anywhere with total ease.
• Manage your reservations: see your booking details, make changes and efficiently manage your stays.
• Skip the lines when you arrive at the hotel and check in directly from the app.
• Complete hotel information: check schedules for activities and shows, facility details, menus and much more, all in one place.
• Direct communication with reception for anything you need during your stay. Book our spa services or your table at the main restaurants. Choose from plenty of activities and make the most of your stay.
• As a RIU Class member, enjoy special rates and extra benefits all year long. Not a member of our loyalty program yet? Join now and get all the perks!
Start your adventure with RIU today! Download the app and take full control of your vacation in the palm of your hand 📲.
For any questions or suggestions, feel free to contact us at appsupport@riu.com 📩.
FOLLOW US:
• Facebook: /Riuhoteles
• Instagram: /riuhotels
• Twitter: @RiuHoteles
• YouTube: RiuHotelsandResorts
• Pinterest: /riuhotel
Visit us on www.riu.com
Updated on
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Ratings and reviews
4.5
12K reviews
Melissa
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December 1, 2022
I figured out how it works now. 3 stars because the reservation is limited for 2 adults and 2 kids only. I have 3 kids, and it makes it impossible to make reservations through the app. Also, it is missing the request changes for room or flight information. If your flight changes, you have no option to send a message through the app. My option is you should have an option for users to enter flight information and able to change.
113 people found this review helpful
Riu Hotels & Resorts
December 7, 2022
Thank you for adding your rating! We're happy to inform you that we are already working on the combination of people in the booking. Regarding your comments about the flight, we take note, comments like yours help us to evolve our App📲😊😊.
Angela Kaylor
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June 12, 2022
App is not functional. I'm at the hotel now. The app keeps freezing and locking up, and when I do get it, I have to start over with my birking info every time, even though I'm already at the hotel and checked in. It has very little if any information on much of anything. There is no map of the property anywhere in the app that I can find. I have tried to use the app the request services, but the person who showed up had no idea what we needed and spoke no English so he ended up just leaving.
149 people found this review helpful
Riu Hotels & Resorts
June 20, 2022
Thank you for sharing your experience with us, Angela. However, we regret that you are not fully satisfied with our new app due to the mentioned reasons. We will continue working to improve our app 📲😊
Susie Azevedo
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July 15, 2025
The app keeps crashing. I'm on Riu wifi at the Riu Hotel Negril Jamaica, but the app won't let me complete any bookings. It just loads and loads, then kicks me out. I have to keep staring over. The lobby staff won't assist. They say I have to use the app to reserve or book anything. Fix the app or fix the wifi.
2 people found this review helpful
Riu Hotels & Resorts
July 16, 2025
Hello, we are sorry for the inconvenience caused, we are having connection problems at the Riu Negril hotel, we will let you know as soon as it is solved 📆. In the meantime you can make your reservation by calling our Call Center. Thanks for all!
What’s new
This version brings some improvements to make your experience with our App even more comfortable:
- Full transparency, improving the information in our payment process
- Streamlined search processes, providing a simpler search process so you don't waste time
- Bug fixes in navigation
Thank you for updating and get ready to enjoy!
- Full transparency, improving the information in our payment process
- Streamlined search processes, providing a simpler search process so you don't waste time
- Bug fixes in navigation
Thank you for updating and get ready to enjoy!
App support
About the developer
RESERVATION SHOP, SLU
appsupport@riu.com
CALLE LLAUT (RIU CENTRE. PLAYA DE PALMA), S/N
07610 PALMA
Spain
+34 619 81 00 31
