
Areti Kampyli
Worst scooter service! It stopped in the middle of my route! It went from D -Drive- to S -Sport- on the screen and literally froze. Then I tried to park it, pause it but nothing. I tried switching from Drive to Sports and back again and still would not move! Then all of a sudden it started working again, but again no indication, as to how or why. Deleting it immediately, and it's such a pit, as the scooter itself is sturdy and good! Really bad service!
13 people found this review helpful
WSH MOBILITY
November 9, 2022
Hello. We didn't mean to ruin your trip. In such cases, you should immediately contact the application chat. There we can quickly help. For now, please email us at feedback@whoosh.bike with a screenshot of the review, account phone number, date, and time of the ride. We want to check everything

Arsene Konnov
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It makes almost no sense to use the app, at least in St Petersburg. In-built GPS transceivers are so buggy that you suddenly find yourself in the middle of a forbidden zone (twice, in a river) and have to haul the scooter yourself half of the time. For the last four trips, I had to cancel twice (!!!) in the middle of a trip. The only thing that works without fail is billing - all buck, no bang. E-scooters are for moving around, not for exercise. For God's sake, FIX IT!
2 people found this review helpful
WSH MOBILITY
June 19, 2025
Agreed, sounds bad. GPS may be worse in densely populated areas. If the scooter doesn't move, don't drag it — leave it there and write to us immediately. We're always ready to help in chat. For now we're waiting for you at feedback@whoosh.bike with a phone number or email from the account — we'll figure out what happened in rides

Vladimir Parezanovic
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1 star until they introduce obvious and easy-to-cancel-your-subscription option. Right now, you need to reach them through chat to cancel it. And not only that - they will be rude to you and do a bit of mainsplaining how stupid you are, and tell you their subscription policy is just OK. Then they will leave the chat. Good luck in providing your card details to this type of service.
2 people found this review helpful
We'll consider some changes in the cancellation system. However, we can't agree with your assessment of our communication. Politeness is strictly monitored, and we'd like to take a look at your chat to better understand the situation. Please send us a message at feedback@whoosh.bike, including a screenshot of your feedback and your phone number