GoToAssist Support - Customer

Name: GoToAssist Support - Customer
Availability: InStock
Rating: 2.259999990463257 (159 reviews)
Author: GoTo Group, Inc.

GoTo Group, Inc.

2.3

159 reviews

100K+

Downloads

Everyone

About this app

ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT AGENT YOU TRUST.

The GoToAssist Remote Support mobile app allows support agents to troubleshoot a problem you are having on your device.

How to Use:

1. Install the app on your mobile device.
2. Launch the app.
3. Enter the Support Key given to you by your support agent.
4. Allow your trusted agent to connect to your device.

Features:

Share your screen live with your support agent.
Your support agent can perform the following actions:
Instantly start a chat with you.
View the screen of your device.

GoToAssist uses Accessibility service in order to provide full remote control of this device during a GoToAssist session. GoToAssist does not track or control any action or behavior through this service outside of a GoToAssist session.

Updated on

Mar 17, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

App info and performance and Device or other IDs

No data collected

Learn more about how developers declare collection

Data is encrypted in transit

Data can’t be deleted

Ratings and reviews

2.2

149 reviews

Greg H

August 18, 2025

Screen sharing doesn't seem work on a pixel 9. Difficult to do a call with tech support when the support tools don't work.

ERNIE SAUNDERS

April 19, 2022

After 7 years of good service and support, I needed support to fix an issue with my phone which is what I use to control my sonos/alexa/Amazon songs with. It always showed name of song artist and ability to skip forward or backwards in choosing a song to hear. That all went away so I called sonos support. Spent about an hour trying this that and the other till I couldn't spend anymore time trying in vain to rectify the problem. I'll have to try again when I have more time.

16 people found this review helpful

Gregory Bowden

February 1, 2021

Received a call from "Amazon agent" about fraudulent purchase and to download this app. It wouldn't open fully and she spoke so quickly I begged her to slow down until l was yelling at her until she finally disconnected. I called Amazon they said they NEVER USE THIS OR ANY APP that this was a fraud! Businesses call claiming to be someone else, ask you to download THIS APP... I didn't get information typed out though they did have temporary phone access. Closed Amazon account immediately!

20 people found this review helpful

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