Hi, regarding your issue, please kindly share your device serial number and a detailed description of the issue at appfeedback@ezviz.com. So that we can better assist you on this~
Hi, as sharing can only be done between EZVIZ users of the same region, please ensure the shared user has a valid EZVIZ account of the same region as yours. Please contact us at support@ezviz.com if the issue persists.