
A Google user
I love how I can get most of the information I need for my case. I wish we could get all the details, but still very effective app. Update:. One thing that has been causing issues is I can't add most documents and it is down more often than not on the weekends (when I have more time to complete documents submissions). I've been having to screenshot and submit. Been kind of inconvenient and not as efficient. I still stand by the fact it is effective, just been a little less user friendly
21 people found this review helpful
Texas Health & Human Services Commission
03 August 2016
Hi Mischell, Great! The app was created to make managing your benefits easier. We're glad to hear it's working well for you

A Google user
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2 separate times, uploaded files via the app. called to verify files were received, files "never arrived". caused a cancellation of benefits due to app not working last year. I could access files on my end of the app, they never could on their end. contacting last year did nothing. was basically told " sucks to be you" and it wasn't their responsibility that the files come through. instead, if I REALLY wanted them to have the files recieved, hand deliver them. else, no guarantees.
19 people found this review helpful
Texas Health & Human Services Commission
23 May 2019
Hi Nita - Thank you for letting us know about this issue. Please email us at YourTexasBenefits-App@hhsc.state.tx.us so we can contact you to look into it further.

Michelle Pouzol
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The system will never change my number or let me. It never lets me get my alerts or emails and simply says error at the top every damn time it says call 211 who is of no help either most of the time. My information is always late getting to me and you can be penalized. This app has caused me to lose my food stamps once. Fix this or get rid of it. It's also hard to navigate for people who aren't tech savvy. Horrible navigation. Too much to list here
45 people found this review helpful