
Robert Preuss
- Flag inappropriate
- Show review history
Won't let me place an order. I've Uninstalled and Reinstalled, I've cleared the data, etc. It continues to have items in the cart that I've tried to remove, and when I go to the cart it boots me out of the app saying my session has expired. absolute garbage app. **update** It also won't let you choose between offered deals on the app. So when you DO get to check out, it will show you one deal only, and that's what you get (regardless if it's the one you want to use or not).
2 people found this review helpful
Moe's Southwest Grill
19 August 2025
Hi Robert, Thank you for taking the time to share your thoughts and concerns with us. Please contact our Customer Care team at 1-877-663-7411 and we'll be happy to assist you with placing your order in the app. We value your business and hope to make your next visit a great one!

Jeremy
- Flag inappropriate
- Show review history
order was 1 hr delivery wait. it's now 30 minutes past and no food. the app has no customer help and simply tells me to call the store, who isn't answering. edit: I spent 55 minutes on the phone with the store before they told me they can't get me my food. 2 hours and 13 minutes from the time I ordered, I was given a refund. The app is not connected to the store systems and therefore fails at times. The lack of any in app help ensures optimum frustration for the customer.
5 people found this review helpful
Moe's Southwest Grill
01 July 2025
Hi Jeremy, Thank you for taking the time to share your thoughts and concerns with us. We sincerely apologize that your experience with the new Moe's app did not meet your expectations. If you need additional assistance, please contact our Customer Care team at 1-877-663-7411. We value your business and hope to make your next visit a great one!

Melissa Miller
Tried to order for 2 hours. Let's me order but when I checkout it logs me out and says session expired. Tried to clear my cart, logs me out. My husband was able to order his food on his iPhone. I ended up not meeting him or eating at all. Tried to send messages to tech support but after a few sentences, it would go back to home page.
6 people found this review helpful
Moe's Southwest Grill
17 July 2025
Hi Melissa, Thank you for taking the time to share your thoughts and concerns with us. Please contact our Customer Care team at 1-877-663-7411 and we'll be happy to assist you with placing your order in the app. We value your business and hope to make your next visit a great one!