
Robbin Maynard
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should be able to know when you are purchasing something with an available coupon and automatically apply it. new checkout system sucks. always have to wait on someone to review video because we like to organize items in our bags. More problems with the app today, 8/10/25. Could not find something in an unfamiliar store. Tried to find where to change store locations for store mode. Never found it. Finally located yogurt in the center of the store, not the outside wall, like normal store layout.
5 people found this review helpful

Terra Gouge
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UPDATE: (one year to the month my first review). I was having login issues. It appears the app wasn't communicating with the software. Kroger tech advice: I cleared cache, uninstall\reinstalled. Everything worked okay for about a year now I'm back to square one. It really shouldn't be this hard to have an app. I shouldn't have to uninstall and reinstall several times. Kroger you have to get this under control. I don't want a number I can call, I just want you to fix this.
49 people found this review helpful
The Kroger Co.
03 July 2024
Hi! We're sorry to hear this is happening. We suggest you delete the app and re-install it. If you continue to have the same issue, please call us at 1-800-576-4377 so we can troubleshoot this with our Digital Team. Have a great day!

Troy Henderson
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The Kroger app is less and less stable as time goes on. At this point, I can't look at any order that has received even a partial refund, have any other app open (even my calculator) without it crashing, review my entire basket if it has more than 7 items, reliably add or remove things from my cart, or choose a delivery window. Yeah, when it works it's great, but with all the hassle, I'm starting to think hard about Aldi. Edit: It hasn't gotten better in the last 8 months. :/ Come on y'all.
71 people found this review helpful
The Kroger Co.
23 October 2024
Thank you so much for providing your feedback, Troy! We can certainly understand your frustration. We're going to share this with our Digital Team as we are always looking for ways to better our service. Have a great day.