
Frederick McDonnell
Horrible customer service. Order sent to wrong location. They refused to cancel order, even though I notified them 10 minutes before it was supposed to be ready. The customer service rep insisted I place a new order app the correct location before they would cancel the one already done. Since I was on my way to work I had no time to do that. They insisted I had to do that to get a refund, even though that was not possible. I am uninstalling the app and never ordering from Chipotle again.
6 people found this review helpful

Simon Zaleski
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Buggy piece of junk. Great app when you can get through an order without a single error message, which is rare. I have been using it at least once a week for this past year, and nothing has improved. EDIT (2025): yeah, here I am again, when the app works it's mostly good, though not the smoothest, but for the past couple weeks it just gets stuck in a loading screen once I log in, despite my doing a full reinstall. Still a buggy piece of junk.
40 people found this review helpful

Catherine Kirk
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Very rarely does using the app save time or avoid long lines and waiting times for food. The vast majority of my experiences using the app have resulted in a great waste of time. The usual experience: arriving at or after the expected pick up time then watching multiple people enter, stand in line, order, pay, and leave before my order is ready. More than once I have had an extended wait just to ask about my order...only to discover it hasn't even been started.
103 people found this review helpful