
Dow Fredrickson
Frustration with the app. For whatever reason, the app. will require me to enter my password at seemingly random times. It wouldn't be an issue but it only seems to happen when I am nowhere near my notebook with all my passwords in it. Trigger times seem slower than they should be. I have mine set to take 2 photos. The first photo seems like it's a little late and the second seems like it misses the animal more times than not, even when the animal is/was walking directly away from the camera.
Hello Dow, thank you for sharing your feedback regarding the delay in taking pictures. We recommend adjusting the delay and sensitivity settings. To better assist you, we have forwarded your concern to our team, and they will be reaching out to provide further assistance.

Scott Puzzo
Horrible product and customer service. As I write this review I've currently been on hold for over 30 minutes trying to cancel my subscription and this isn't my first attempt either. Poor quality pictures, can stand infront of camera waving my hand and it not take pictures, rechargeable battery didn't even last a month, it ate regular batteries regardless of brand. In the top 5 of my biggest purchase regrets.
1 person found this review helpful
Hello Scott, we strive to provide prompt assistance, which is why we offer multiple ways to contact us, including chat, social media, and phone. Regarding picture quality, please note that the images displayed in the app are shown in a compact format to ensure faster transmission. The full-resolution images can be accessed directly from the SD card

Bryan Machamer
I've been running Spypoint cameras for 5 years now. Nothing has improved. There is always an issue with either the hardware or software. Most recently, the app is terrible. Received multiple notifications that I've received new pictures, but when I pull up the app, no pictures load. The cost for unlimited pictures is still too high, even for insiders members like myself. Would not recommend it to anyone and will not renew the membership.
17 people found this review helpful
Hi We regret to hear about the issues with your units and app. We take your feedback seriously and are committed to ensuring your gear works at its best. Your case has been elevated to our higher-up team and our expert will reach out to investigate the situation and assist in improving your experience. We look forward to making things right for you