
JAMES PEARSON
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The application is easy to navigate, and uploading documents are easy to do once you figure it out. However, the time in which they take to process claims is not consistent. One week, it's 5 working days and the next week it's seven. It appears that the times that documents are actually uploaded are not accurately reflected on the application when looking for verification of dates of documents submitted for review. If there are any issues with the paperwork, the process starts over again.
2 people found this review helpful

Josh Spurgers
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The app won't let me log in. It has a "we're experiencing technical difficulties" error every time I've tried to log in over the last month. I have not been able to log into the app a single time since my employer swapped to AF. I have an account, the website works, but the app does not. Edit 1/29/23: Still does not work. All options which require internet (login, register, contact us) fail. The app hasn't been updated to work on current Android versions and therefore cannot connect to internet.
21 people found this review helpful

Jane D.
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App freezes & times out after you've uploaded docs, but before you've finished submitting claim, have had to fill out online forms up to 3 times for 1 claim. Phone cust service ppl are polite, but they can't answer questions because they aren't given access to all the info you need. Be prepared to spend at least 30 mins on the phone and not get your problem resolved. Waiting for payment on Sept copay submitted on the app. It's 11/6, was told I'll get in 5 days. Poor value company for consumers.
5 people found this review helpful