
Gerald Allen Serwelas
I had a terrible experience with their chat support. My order was stuck on "preparing order" for over two hours, and despite multiple agents assuring me that someone would call, no one ever did. I ultimately had to cancel the order. Since then, I’ve been following up about the refund—they claimed it’s been processed, but I still haven’t received it.
42 people found this review helpful

John Paul Asensi
worst experience ever. lots of bugs. can't modify address if instructions includee, cart empties after I change branch, and order from months ago is stuck on "On its way" status, address shown in delivery guy side is just the landmark and not the pinned location. there's more bugs than mentioned.
5 people found this review helpful

Kristoffer Bayhon
This is an updated 2025 review. It's going down to 2 stars for this app. I've had more orders and there have been more bad than good. I've switched devices and I couldn't even log back in to this app with everything updated (Android OS, any security patches and app version). I'm not holding out hope that it will get better so I'll just move to ordering in Grab.
35 people found this review helpful
Golden Arches Development Corporation
21 July 2024
Thank you for sharing feedback about your experience with the new McDelivery App. Please let us know if you need assistance. Our Customer Support may be reached via Live Chat in the McDelivery app and website, through our hotline (02) 88886236 or e-mail at writeus@ph.mcd.com Thank you and stay #MSafe!