
N.
The app doesn't work at all. I was able to get on for 5 minutes then it started crashing. Every time I login the app will immediately start crashing after a few seconds. We aren't able to get shuttle tickets. Why rely on and release an app when it doesn't work at all. 90% of the people in my travel group are not able to use the app. Reinstalled and uninstalled countless times. Relaxing vacation turns into stress because of the hotels reliance on an app that isn't ready to be released.
Pueblo Bonito
14 July 2025
We're sorry to hear about the technical difficulties you've encountered. Our team takes issues like these seriously, and we're committed to resolving them promptly. To better assist you, please provide more details about the problem you're facing or contact our support team directly at appsupport@pueblobonito.com

A Google user
Terrible app. Can't make reservations. Took 3 days to get registered on the app whick still doesn't do you any good. The only thing useful on the app is the interactive maps & seeing the various restaurant menus (but it doesn't tell you the hours of the restaurant(s), which you will definitely need in The Marketplace since they all open at odd times...11am, noon, 3pm, etc.).
19 people found this review helpful
Pueblo Bonito
30 October 2019
Hello Penny, thank you for downloading our app.
We are sorry to learn of your dissatisfaction, please send us an email to appsupport@pueblobonito.com, and we will gladly help you. We would appreciate your feedback. Best regards.

Mike Chubb
Added my contract number in my profile to see if that would fix the fact that I cannot add my reservation to the app... it didn't. Pop-up says "Request successful" but reservation still isn't listed. Also, the most egregious issue is the app refuses to load any of the resort details pages. It fails and returns to the home page. Multiple attempts simply result in the app eventually crashing.
5 people found this review helpful
Pueblo Bonito
5 September 2023
Hello Mike. You must have the same information in your app profile and your reservation so you can see your reservation in the app. Contact the app support staff at appsupport@pueblobonito.com for more assistance. They will be glad to assist you.