
Erika Glasco
By the time you pay the increased prices & all the fees (not including any tip) you are paying at least twice as much than in store prices. I have tried to take advantage of a few promotion discounts but then they revoke them just as soon as it shows in my account. It still shows in my account but they will not work. Customer service says they have been revoked. Yet, the app continues to send me reminders to use them... Useless app, and worse customer service. So many better options out there.
124 people found this review helpful

Lilac Fantasy
Was good until it wasn't. Been using the app for quite a while. I had my share of incomplete/incorrect orders that, for the most part, were resolved. My last order was incorrect(really the last several orders) all the way down to the drinks. Customer service has gotten horrible. Basically, I provided the proof that was asked for and got an "oh well" in other words. This situation alone isn't the sole reason for my review being this way. It's the fact that this had become a common issue.
11 people found this review helpful

Jenny Modesitt
Horrible customer service and their edit tip button does not "edit" the original tip amount, but "ADDS" instead. This is misleading and causing customers to be overcharged. There is an obvious issue with the platform on IT side. I have attempted to address the issue with no avail. I have proof of the error in messages, screenshots, and conversations, but I am consistently being told a supervisor will call me back, and that has yet to happen. Not a good platform!
63 people found this review helpful