
Chris Kim
I’ve been unable to update the Wallbox software since installing it in August. The Bluetooth connection doesn’t work, and the hotspot method for updates fails as well. Despite being only 15 feet from a top-of-the-line, high-speed router, the Wallbox cannot connect. Additionally, the auto unlock feature doesn’t work; when I connect the charger to my car, it doesn’t start charging at the scheduled time as expected. Incredibly frustrating.
8 people found this review helpful

A. Deveneaux
I've been using the wallbox pulsar plus now for 2 years and it works like a charm. I selected this because of the very small form factor while being able to deliver 40A continuously. The ability to adjust the power draw is a great feature for flexibility with tons of other options built in the unit. I was surprised to get customer support immediately with an actual person to talk to.
1 person found this review helpful
Hi A. Deveneaux.
We really appreciate your 5-star feedback! It’s great to know our product and service met your expectations. If you ever need anything, we’re here to help. Thanks for being part of the Wallbox community!

Jacob Viele
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I'm not able to pay for charging sessions. I only ever get generic error messages w/ no cause or direction on how to fix. Same thing if I try to change payment methods. I even tried to re register under a new email and the app won't even let me get past that. I've been in communications with their difficult to find (human) support for over a day now and so far they've only asked generic questions that have nothing to do w/ my problem. I've lost 4 hrs of time dealing w/ this useless company. 0/5
Hello Jacob Viele.
We're really sorry to read about your experience. We want to help resolve your issue as quickly as possible. Please provide us with your case number, so we can investigate and check whats happening with your case. Thank you for your feedback.