
David Q
This app works well! I've never lost a connection. Sometimes, I have to open the app before tapping the email link to get the app to open the appointment instead of the browser. It would be nice to have a function that allows the user to paste the meeting URL in the app, which would allow the user to connect manually via the app instead of relying on Android to recognize the app's presence.
5 people found this review helpful
US Department of Veterans Affairs (VA)
August 8, 2025
We're glad you are having success with the app. Thank you also for your suggestion. We will share it with the product team.

Todd Davey
I've used video connect a number of times now and like it. the connection always is good and stable. the video and sound are clear. with the advent of AI subtitles would be a nice feature and being able to get a transcript of the appointment would be so helpful but probably unrealistic. that said it's a great way to have your appointment if you cannot be there in person. Recommended!
58 people found this review helpful
US Department of Veterans Affairs (VA)
May 2, 2025
Thanks for sharing your review with us. We're glad you have had success with the app. We will share your suggestions with the product team.

Greg Berdan
Works pretty well. If you're using any Bluetooth devices like key boards or a mouse that go to sleep on you, it does cause a disconnect from your session. It does reconnect easily though. Audio issue: for some reason it wont stream through my hearing aids like my music and system sounds do. Most apps with audio stream without issue. So far this app and my voicemail app are the only ones that just don't work that way. Not a problem using the speaker phone audio though.
63 people found this review helpful
US Department of Veterans Affairs (VA)
January 24, 2025
Thank you for telling us about your experience. We have shared your review with the product team so they can investigate further. In the meantime, please contact the Office of Connected Care Help Desk at 866-651-3180 to help troubleshoot. They can also run test calls to help ensure everything works as it should before your appointment.