
Justina Ledbetter
I had app access until my claim was received & approved. now I cant log into it at all. I feel apps are easier & faster than using a website. With an app...BOOM!! Youre ready to sign in and go! The app isnt as user-friendly as it could be, but I figured it out enough to give & receive documents needed. After a month of use, the error message 'try again later' pops up when I try to log in. This forces me to use their website, which has fewer options than the app. Tried everything, app wont work.
18 people found this review helpful

D
No longer able to send a message to reviewer and get a response back . If you call and get through, you can never talk to your caseworker. So you give a very specific message to the rep to relay and somehow it is lost in translation. The ability to message solved that issue but they took it away. Will never go paperless.. FYI: logout in profile and settings section. Creepy cartoon people, too! Concentrate less on the visual and more on functional.
34 people found this review helpful

Randi Smith
ERROR MESSAGE!! Can't check the status of each individual day I've claimed in the absence history anymore, Everytime I try it kicks me out and says the app has stopped. When I first started using the app I could, with no problems. I originally thought that it might have been my phone being outdated, and couldn't handle the newest update. But I just bought a brand new phone that was released 3 months ago, and it still does it every time. It also says I have tasks to be complete, but I don't.
61 people found this review helpful