VA Health Chat

Name: VA Health Chat
Availability: InStock
Rating: 4.029703140258789 (559 reviews)
Author: US Department of Veterans Affairs (VA)

US Department of Veterans Affairs (VA)

4.0

559 reviews

Government

100K+

Downloads

Everyone

About this app

The VA Health Chat App provides easy, online access to chat with VA staff when you have minor health questions, want to schedule an appointment, have a non-life threatening health concern, and more.

VA Health Chat is now available for almost every single Veteran receiving care in the VA Health Care system. Veterans may see the chat options that are available to them by signing in to the VA Health Chat application.

Not every chat option is available for every Veteran. VA continues to expand services monthly so Veterans are encouraged to check back as the VA expands this service rapidly.

Updated on

Nov 8, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

Personal info and App info and performance

This app may collect these data types

Location, Personal info and 3 others

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

4.0

544 reviews

Evylyn Rose

December 30, 2023

This is the exact app Veterans need right now. Unfortunately--as is the case with almost all VA apps and websites--logging in is an hours-long struggle. For this app, you can't even get to the logins for some of the sign in options (like DS login). When you choose the right option to get to sign in (I had to use the Login.gov option), you still don't get all the way signed in beyond setting a pin. I always get only as far as entering the pin before perpetual "loading" that never goes anywhere.

95 people found this review helpful

US Department of Veterans Affairs (VA)

January 19, 2024

Thank you for taking the time to share your experience with us. We're sorry you have had issues with login and loading the app. If you choose to use the app again and these issues continue, please contact the Health Resource Center / Mobile Solutions Help Desk at 877-470-5947, Monday to Friday, 8am to 8pm Eastern.

Cheri Penny

January 29, 2024

Great concept, but it looks like VA has followed their typical practice of putting the horse before the cart. When will they get it? That doesn't work. I tried to cancel an appt. but the phone number listed to verify me was an old number, so that wasn't going to work. And you gotta wonder why so many appointments are no showed. I just waited 15 minutes on hold to cancel an appt where I heard the announcement about chatting with a scheduler... And let it not go unsaid, the CCC, call center SUCKS!

9 people found this review helpful

US Department of Veterans Affairs (VA)

February 9, 2024

Thank you for taking the time to share your experience with us. We're so sorry you encountered these issues while trying to cancel an appointment. Regarding your old phone number, the Health Resource Center / Mobile Solutions Help Desk should be able to assist -- 877-470-5947, open Monday to Friday, 8am to 8pm Eastern.

David Souza

July 21, 2023

I think the idea for this app is great, but given that it is from the VA, there are many shortcomings. I echo many of the reviews that state the problem of installing and logging in to the app. I experienced the circle of death after specifying my PIN, but after rebooting my phone, I was able to successfully login. After that, the app had me in the wrong region with no way of making a correction. It would also be nice if the app used biometrics to login.

48 people found this review helpful

US Department of Veterans Affairs (VA)

September 5, 2023

Thank you for sharing your thoughts with us. If you continue to experience issues, please contact the Mobile Solutions Help Desk at 877-470-5947. However, please be aware that Health Chat does not support all areas yet, which may result in non-service or old addresses appearing.