
Pattie Wallis
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App keeps crashing. Can't download PDF. Can't view the bill. This app is totally useless. Crashes when you try viewing your bill. Has not been fixed since my initial review. They can raise our rates through the roof but can't fix their app. Why pay your bill when you can't see what you're paying for. Can't even view the bill on the website. This is totally ridiculous. Fix your friggin app.
6 people found this review helpful

Christian Kourkoumelis
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The app is OK. I have properties with different electric suppliers and their apps are far superior. The ComEd app is most frustrating because you have to log in every time you open it. Two-factor authentication is always required. There are no options to save your password or log in with your fingerprint or PIN, which are features in all my banking apps. I understand security is a concern, but if all my banks figured out security alongside convenience, then ComEd should think about catching up.
5 people found this review helpful

Patricia Prince
I tried to register but after 10 minutes and it showing still registering me, I left the screen. It should not take that long for this process. It's like when I'd go into my comedy account through Chrome - each time I would hit sign in button and get no response. To happened to me many times. I really would appreciate if your technical support would once and for all fix your applications so they work properly all the time. It's very frustrating. I've a lot to do and don't have time.
21 people found this review helpful
An Exelon Company
29 November 2022
We sincerely apologize for the troubles you've had with the app. Please contact us at techsupport@comed.com so we can help you out with the process at our end.