
Liam Hogan
A frustratingly buggy mess. The most important features - tracking the status of your current treatment plan, when to switch aligners, and hyperbyte usage - all get totally out of sync and present incorrect or conflicting information. Certain pages in the app like hyperbyte info are impossible to go back from without force closing and reopening the app. Byte, if you are going to mandate using an app (eg for check-ins), you NEED to make sure it actually works!
8 people found this review helpful
straight smile, llc
17 September 2024
We appreciate your feedback about the app's bugs and syncing issues. It’s clear how crucial these features are, and we’re committed to addressing these concerns. Your experience matters, and we’re grateful for your insights as they help us improve.

Nathan Sloan
- Flag inappropriate
- Show review history
Updating my review, adding a star. The trick to using the hyperbyte is to not pair it in Android. Just cancel the pairing request. If for some reason it doesn't sync again, you have to press and hold power until the lights cycle, then do it again. The app should find it after that. I'll add more stars as things improve. Stuff like this should be explained in the app.
6 people found this review helpful
straight smile, llc
12 July 2022
Hello Nathan, we're sorry to hear about your issues with the HyperByte. We're actively working on optimizing the connection, syncing and adding troubleshooting to the app. In the meantime please reach out to our support team for more assistance at patient.byte.com/support and we'll do our best to get everything working for you. Thank you.

Astrid
Listen, this app started off relatively easy. Everything worked fine with my 1-15 trays. After 15 you have to order the next ones, and when I ordered them there was absolutely no tracking. It says it'll take up to three weeks and it took way longer. Ever since I got rest of my alingers the app has been telling me "We're working on a solution" so I can no longer update my trays and schedule. Not sure how to fix this either as there's no other option for me to click.
2 people found this review helpful
straight smile, llc
29 July 2023
We apologize for the inconvenience you've experienced with our app. We understand your frustration and want to help resolve the issue. Please ensure that you have the latest version of the app installed and try clearing the cache and data. If the problem persists, please reach out to our team at patient.byte.com/support.