
Casey Dill
There is a bug in selecting departure date. App kept changing to one day earlier then I was picking. Had to select one day more in the future to get correct date. Also, I would recommend using names for months. The day/month/year can be confusing for Americans
1 person found this review helpful
Immigration & Checkpoints Authority
July 25, 2025
Dear Casey, thank you for your valuable feedback. We appreciate your suggestion and will share it with our team for consideration in future updates.

Helen Loh
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I renewed my passport and try to download myIca app to generate a new qr code. I receive message that this app does not work with my device, Huawei Mate 20x. I was able to download previously, so what happened? The qr code idea was great but how to generate it when I cannot download the app? Please solve this issue. It does not make sense to me to change my handphone just to download the app. ICA can do better, please consider a solution for users.
21 people found this review helpful
Immigration & Checkpoints Authority
July 13, 2025
Dear Helen, we are sorry to hear about your unpleasant experience using our App. The Min. Android OS for MyICA Mobile is Android 11 , to prevent security exploits, pls kindly upgrade your Android OS or use another device to install the App for continued security support