
Pamela Perler
A week ago, the app started crashing as soon as I turned my toothbrush off when I finished brushing. It logged some sessions, but not all of them. I decided to uninstall the app and re-install it and it doesn't crash anymore, except now all my previous data is useless. I signed into my account and while my previous sessions do appear in the history tab, they all are listed as "unguided" which means they don't count for anything, and is especially frustrating given they were ALL guided sessions.
10 people found this review helpful
P&G Health Care
April 29, 2025
Pamela, we're so sorry to hear your sessions have changed to unguided, & that the app has been crashing. It may help to sign out and sign back in. If you continue to have troubles, please call us at (800) 566-7252.

Marcello Pasquale
- Flag inappropriate
- Show review history
One good update, one broken update. Still unable to detect the position in the corners of the mouth, and now introducing new annoying settings active by default. No, I don't want to save the session if I pause after 2 minutes. And stop creating multiple unguided sessions for yesterday's guided session. Nice when it works. Edit: lately, if it works once in 4 usages, it's an achievement. Dropping from 3 to 1 star, since detection has gotten significantly worse (older handle).
10 people found this review helpful
P&G Health Care
August 19, 2025
Marcello, we're sorry to hear the position detection isn't working as expected. To help, start with the outside surface of your teeth, guide the brush slowly from tooth to tooth, and hold the brush head in place for a few seconds against each tooth before moving on to the next. We'd like to help further, and invite you to call us at (800) 566-7252

Bryan Remely
- Flag inappropriate
- Show review history
Edit: Still having the same problems. Solutions provided by support do not help. The app needs a lot of work. Sometimes it doesn't start a session right and I have to restart the app. Goals tell me to use modes my brush doesn't even have. Very inaccurate with where I'm currently brushing. Random unguided sessions randomly pop into my history that never happened. Session time constantly gets logged wrong (always over 2 minutes but sometimes it says 30 seconds or even 0)
3 people found this review helpful
P&G Health Care
July 22, 2025
Bryan, we’re sorry you continue to have troubles with tracking, and phantom sessions. We'd love to learn more and help further, so when you have a chance, please call us at (800) 566-7252.