
Richie Bax
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**Edit 16th August 26. Can't even log into the app 🤦🏻😂** So bad... Always errors! App always comes back with no availability on this day. So you have to go to the website on a computer to search to actually book a flight. logged out constantly. It's just a really frustrating experience. Especially when traveling and you don't have access to a computer. no, I will not do your recommendation.... fix your app 😒 all other apps work fine without cache clearing and unstalling
3 people found this review helpful
Philippine Airlines, Inc.
July 19, 2025
Hi, Richie. We appreciate your feedback—it helps us enhance the app experience. Please try clearing the app cache or reinstalling the app. If the issue continues, you may submit a form at https://flypal.com/request so our team can assist you directly.

Freddy Zhang
My experience with this app literally made me book a different airline. Registration has unintuitive context menus and slow performance. Asked for city but didn't have it in a drop-down list that seemed to try to list every city in my country. Password kept saying invalid until I googled the requirements. Worst of all, you can't register online, only in the app. I canceled registration and went with a different airline. I hope these software engineers aren't also working on their systems.
16 people found this review helpful
Philippine Airlines, Inc.
April 9, 2025
Hi, Freddy. Thank you for your feedback regarding our app's user interface. Your input is valuable as we continuously work to enhance our services. For any further assistance, feel free to reach out via our X or Instagram account, @flypal. Thank you for sharing your thoughts with us.

Michael
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The "Pay Now" button is not working. I'm clicking the "Pay Now" button multiple times...and it's just not doing anything. The most important part of business is payment. But it's not working on your app. I spent an hour or more choosing flights, putting in info, and choosing seats, and now I can't move on to pay? Now must close the app to start over. Huh? Hello Developers? I may have to choose another airline. This is a waste of time and too risky.
38 people found this review helpful
Philippine Airlines, Inc.
April 14, 2024
Hi, Michael. We’re sorry for any inconvenience you're experiencing with the app. Your feedback is important to us, as it helps us enhance the app for you.
You may also try booking a flight through our website at www.philippineairlines.com. If you need further assistance, our 24/7 chat can help: https://bit.ly/3V4FiCk.