
Valarie Kai Norton
I can sign in on-line on my computer, but the app doesn't recognize ANY user name or password I try to enter. I can't even figure out what my user name and password is in my account on-line and I have entered every combination I can think of. the Lowe's account sites are generally horrible and hard to navigate. This app doesn't appear to be associated at all with your actual account and trying to request username and password doesn't work. I may just cancel the account altogether.

Frank
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Horrible app. Orders and purchases don't show up in account or credit to mvp status. (Sitting at silver status when should be platinum with 3 orders worth $27k not showing up anywhere) Searches for items result in nothing coming up but a "refresh" circular arrow. All but impossible to apply rewards after they make you convert them to gift cards. They never show up in your wallet. The add gift cards screen is always cut off except to manually enter the #'s
9 people found this review helpful

Janne Ackerman
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When I am connected to wifi and try to do a search, the app starts abnormal behavior. Typing is extremely slow and the search comes back telling me there is no network connection. When I turn off my wifi, I can use cellular data and the app works normally. At least what I have tried so far. UPDATE: Unknown to me, my security software did a new download and set VPN on. This app won't work with VPN, but does work on wifi with no VPN. The issue described above had VPN on.
3 people found this review helpful
Lowe's Companies, Inc.
March 11, 2024
Janne,
Thank you so much for the detailed review re: search behavior and your data connection. I have forwarded to the dev team. Would you mind emailing us directly at esupport@lowesprosupply.com so we can make sure this issue gets addressed for you?