
Dj2Lit
Look lime scooters are great. Easily available, easily rideable, and fun. However, when you try to end the ride, the timer keeps going and dragging you back to "end ride button". While it might not cost much, if you use it alot you tend to notice that this error isn't getting fixed, because it solely benefits Lime with the extra revenue while inevitable charging customers. Secondly, if you come across a faulty scooter, there is no refund. Even if you park it down the block and pickup another one
119 people found this review helpful
Neutron Holdings, Inc.
October 3, 2024
Thanks for bringing this to our attention Dj2Lit. We're sorry to hear this. Please reach out to our support team at help.li.me/hc/requests/new and we'll gladly assist you. Lime 🛴 🌎 🚲 💚

Devan Duncan
The subscription model is misleading and predatory and they refuse to give refunds at all. Probably my fault for not fully reading into it, sure, but the whole paying for 'unlocks' plus minutes and needing a subscription just to get the unlocks for free and another subscription for discounted minutes, it's way too convoluted and combined with the no-refunds policy it feels like it's intended to confuse you into paying.
21 people found this review helpful
Neutron Holdings, Inc.
July 12, 2025
Thanks for bringing this to our attention Devan. We're sorry to hear this. Please reach out to our support team at help.li.me/hc/requests/new and we'll gladly assist you. Lime 🛴 🌎 🚲 💚

Emer Carr
Really enjoyed cycling these around London when they worked. Wouldn't rely on them. Couldn't find any bike that worked yesterday, even the one I used to get back to my air BnB. The trip didn't end despite taking a photo of my parking. Annoying. The app doesn't give good feedback either when things go wrong. So mixed feelings. Plenty of room for improvement but great idea.
26 people found this review helpful
Neutron Holdings, Inc.
June 8, 2025
In order to best assist you, we’ll need the help of our support team. Can you please email support@li.me so we can look into this for you?