Casey's

They don't tell you up front that if you cash in points, you have to use them immediately. I cashed in a huge amount of points, thinking my purchases would be free for the summer. A few weeks in, they stopped applying points to my purchases and said they erase your earnings if you don't use them quickly enough. After getting screwed on rewards, I won't be shopping there anymore. Wisconsin has Kwik Trip, and they have even given me free gift cards just for providing feedback, which is unheard of!

it literally doesn't work. you try to log in, it takes you to a browser page, asks you for your log in info and takes you back to the app without being logged in. sure you can reset your password, but it won't do anything. I thought it was something I was doing wrong, but after checking the reviews, I realized pretty much EVERYONE is, and that's even more frustrating. Basically they said 'screw you for having points, you'll never get to use them'. and trying to submit a report does notthing.

Virtually no customer service with their app. When it messes up or logs you or locks you out, you are pretty much on your own. You either never hear back from filling out the support form online or they are "having technical issues" and cannot receive your issue. If you call the 1800#, good luck getting anyone to answer after you go through the limited options for help. If their corporate was as good as the local stores, they would be a hard business to beat.